TERMS AND CONDITIONS OF USE

CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE

ATTENTION: This is a binding Agreement (the “Agreement”) between You, the individual or entity accessing, using or purchasing Product from this Website (“you,” “your” or “Customer”) and Np Group Services Limited. (“No Pain,” “we,” “our” or “Company”) the owner and administrator
of this Website and all content contained herein (collectively, “Website”).

 

1. GENERAL

These terms and conditions apply to ALL transactions made on or through this Website. You manifest your agreement to the terms and conditions in this document by any act demonstrating your assent thereto, including clicking any button containing the words “I agree” or similar syntax, or by merely accessing the Website, whether you have read these terms or not. It is suggested that you print this form for your personal records.

By placing an order with us, you will be deemed to have read, understood, and agreed to these Terms and Conditions of Use (collectively, “Terms”). If you do not agree to be bound by these Terms, you may not access or use the Website, or purchase any Product(s) through the Website. By accessing, using or ordering Product(s) through the Website, you affirm that you have read this Agreement and understand, agree and consent to all Terms contained herein.

 

2. CANCELING ORDERS AND RETURN POLICY

If you experience any delay in the delivery of your No Pain® order(s), you may contact our Sales Department at sales@nopaincream.com or visit us online at www.nopaincream.com

 

2.1 Refund Policy for Shipping and Handling

Regardless of whether you cancel your order within the 30-Day Money Back Guarantee or not, you will be responsible to pay the shipping and handling charges that you selected upon ordering the Product. Your credit card on file will be billed for this amount, and you agree to pay such amount regardless of whether you cancel your order in a timely fashion or not. However, if you have encountered an error in your order, Company may, at its discretion, refund your Shipping and Handling. If you suspect any errors in your order, please contact our Sales Department at sales@nopaincream.com or visit us online at www.nopaincream.com.
Company reserves the right to reduce pricing without prior notice to you; however, you will always have the right to cancel an order and get a refund of your purchase price if you do not agree to pay any increased price amount.

2.3 Shipping Time

Your order will be processed within 24-48 hours (during business days). Shipping time is estimated according to the shipping option that you chose during checkout. If you experience any delay in the delivery of your No Pain® order(s), you may contact Sales Department at sales@nopaincream.com or visit us online at www.nopaincream.com. Reasonable requests are normally granted, but this decision remains at the Company’s sole discretion.

3. OFFERS AND TEMPORARY PRICE REDUCTION

For your convenience and benefit, Company may temporarily reduce the price of your order for promotional purposes, or to ensure that your purchase order transaction is capable of being processed by your credit card company or processor. If Company reduces the price of the Product as described herein, you will be billed at the reduced price until the promotional period ends or Company is assured of payment by your credit card company or its processor, after which time the Product price will be restored to its usual price, without prior notice to you.

4. SATISFACTION GUARANTEE

If you are unsatisfied with No Pain® for any reason, simply cancel your order by contacting our Sales Department at sales@nopaincream.com before 30 days after purchase for regular orders. Upon contacting Company and cancelling your order, you will be provided with a Return Authorization. After canceling your order, you must return the unused portion of the Product, or if it is empty, just return the empty tube to our Company for documentation purposes in order to be eligible of refund (less shipping, handling and 20% re-stocking fees). Regardless of whether you timely cancel your order, Company will not refund or credit any shipping and handling charges for any Product that was shipped to you.

5. PRODUCT RETURNS

To return a Product for an exchange due to shipping damage or when cancelling your order within Money Back Guarantee period, you will need to obtain a Return Authorization by contacting the Sales Department at sales@nopaincream.com. An authorization can ONLY be obtained by contacting the Sales Department by e-mail.
When returning the Goods to the warehouse, the Customer should indicate/write whether it is for a REFUND or EXCHANGE, then the full name, and order number on the pouch/box containing the products.

Return items for refund or exchange:
NP GROUP SERVICES LIMITED
22 Friars Street, Sudbury
Suffolk, CO10 2AA,
United Kingdom

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of third party delivery confirmation system to ensure proper delivery.

6. SHIPPING TERMS

When we ship the Product to you, we will make your shipment our priority and ship your package within 48 hours. Please note that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments. Exceptions may apply at the discretion of the Company.

7. REPRESENTATIONS AND DISCLAIMERS

It is our Company mission to provide our customers with the finest Products available. We believe in the efficacy of the Products we sell. You understand, however, that the statements on the Website, promotional materials and the Product have not been evaluated by Health Department, and the Product is not intended to diagnose, treat, cure or prevent any disease. The information provided by our Websites or this Company is not a substitute for a face-to-face consultation with your healthcare professional and should not be construed as individual medical advice. Individual results will vary. We want you to have the most accurate information concerning the Product. All Product specifications, performance data and other information on our Websites are for informational and illustrative purposes only, and do not constitute a guarantee or representation that the Product will conform to such specifications or performance data.

We do not guarantee that you will have any specific or particular result or benefit from the Product, or that your experience will match those of others who use the Product. Individual results will vary from person to person.

11. LIABILITY LIMITATION

TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT COMPANY WAS AWARE OR ADVISED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER. THE PRODUCTS ARE SOLD AND DELIVERED TO YOU “AS IS” WITH NO WARRANTY WHATSOEVER. EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

8. SALES TAX

If you purchase any Products available on our websites, you will be responsible for paying any sales tax indicated on the Web Site.

9. CONTACT

You can at any times contact us with the following information:

NP GROUP SERVICES LIMITED.
Registration Number: 10614069
22 Friars Street, Sudbury
Suffolk, CO10 2AA,
United Kingdom

sales@nopaincream.com